EQUIPCO - Material Handling Solutions Providing Material
Handling Solutions
Since 1944
In PA (412) 221-2800
Fax (412) 257-3109
Toll Free (800) 245-6484
  Material Handling Equipment • Attachments • Storage Systems • Operator / Technical Training Send an Online Inquiry QUICK INQUIRY
Frequently Asked Questions
Have a question not listed here? Call or contact us online with your questions.



QUESTION CATEGORY:   GENERAL / ACCOUNTING / PARTS / RENTAL / SERVICE / TRAINING






GENERAL QUESTIONS

Q1: WHY SHOULD I BUY MY MATERIAL HANDLING PRODUCTS FROM EQUIPCO?



Q2: WHAT ARE YOUR WARRANTIES FOR YOUR VARIOUS PRODUCT LINES?



Q3: DOES EQUIPCO HANDLE ANYTHING OTHER THAN FORKLIFTS?



Q4: DOES EQUIPCO PROVIDE FLEET MANAGEMENT PROGRAMS?



Q5: CAN EQUIPCO PROVIDE PARTS AND SERVICE FOR ALL TYPES OF MATERIAL HANDLING PRODUCTS?



Q6: WHAT IS EQUIPCO'S MAILING ADDRESS:



Q7: WHAT IS EQUIPCO'S PHYSICAL ADDRESS?



Q8: WHAT IS EQUIPCO'S SIC CODE?


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ACCOUNTING QUESTIONS

Q1: HOW DO I REQUEST a W9 (REQUEST FOR TAX PAYER ID & CERTIFICATION) FROM EQUIPCO?



Q2: HOW DO I ACQUIRE A COMPLETED SALES TAX EXEMPTION FORM FOR EQUIPCO?



Q3: HOW DO I ACQUIRE A BLANK SALES TAX EXEMPTION FORM FROM EQUIPCO?



Q4: CAN I GET A TAX REFUND IF I HAVE A TAX EXEMPT CERTIFICATE OR A DIRECT PAY PERMIT?



Q5: HOW DO I SUBMIT AN APPLICATION FOR CREDIT TO PURCHASE FROM EQUIPCO?



Q6: HOW DO I ACQUIRE CREDIT INFORMATION FROM EQUIPCO IN ORDER TO SELL TO EQUIPCO?



Q7: WHO DO I CONTACT TO REQUEST A CREDIT REFERENCE FOR ONE OF EQUIPCO'S CUSTOMERS?



Q8: WHAT IS EQUIPCO'S REMIT TO ADDRESS, AND HOW DO I MAKE OUT MY CHECK?



Q9: WHAT HAPPENS IF I SEND MY CHECK DIRECTLY TO EQUIPCO IN BRIDGEVILLE, PA.?



Q10: CAN I GET A REFUND FOR A CREDIT MEMO?



Q11: WHO DO I CONTACT TO REQUEST A COPY OF AN INVOICE, CREDIT MEMO, OR STATEMENT?



Q12: WHAT CREDIT CARDS DO YOU ACCEPT FOR PAYMENT OF INVOICES?



Q13: WHO DO I CONTACT TO PAY INVOICES VIA CREDIT CARDS?
        WHAT INFORMATION DO I NEED TO USE A CREDIT CARD FOR PAYMENT?




Q14: WHO DO I CONTACT TO CHECK ON THE STATUS OF PAYMENT OF AN INVOICE?



Q15: WHAT IS EQUIPCO'S DUNNS NUMBER?


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PARTS QUESTIONS

Q1: WHO DO I CALL TO ORDER PARTS:



Q2: HOW CAN I GET MY PARTS ORDER TO SHIP THE SAME DAY IT IS ENTERED?



Q3: CAN I SHIP PARTS USING OUR COMPANY UPS ACCOUNT NUMBER?



Q4: CAN I SHIP PARTS 3RD PARTY BILLING USING A MOTOR FREIGHT COMPANY?



Q5: WHY WAS MY PURCHASE ORDER NUMBER NOT LISTED ON THE PARTS' PACKING LIST?



Q6: WHY DID I RECEIVE MY PARTS, BUT DID NOT RECEIVE AN INVOICE?



Q7: WHY HAVE I RECEIVED AN INVOICE BUT HAVE NOT RECEIVED MY PARTS.



Q8: HOW LONG DOES IT TAKE FOR A UPS GROUND SHIPMENT TO SHIP DIRECT TO ME FROM EQUIPCO'S VENDORS?



Q9: CAN I PLACE MY PARTS ORDER ON LINE?



Q10: DOES YOUR PARTS DEPARTMENT HAVE A SEPARATE FAX NUMBER?



Q11: WHERE DO I FIND THE SERIAL NUMBER ON MY HYSTER FORKLIFT IF THERE IS NOT A DATA PLATE ON MY TRUCK?



Q12: WHERE DO I FIND THE LOCATION OF A MAST,(UPRIGHT), NUMBER ON A HYSTER FORKLIFT?



Q13: HOW DO I KNOW IF A PART IS COVERED BY WARRANTY?



Q14: HOW DO I RETURN A PART OR FILE FOR A WARRANTY ON A PART?



Q15: CAN I REQUEST A PARTS PROOF OF DELIVERY ONLINE?



Q16: CAN I CHECK ON A BACKORDER ONLINE?



Q17: CAN I REQUEST PARTS WARRANTY REIMBURSEMENT ONLINE?


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RENTAL QUESTIONS

Q1: DO YOU RENT FORKLIFTS?



Q2: HOW MANY UNITS ARE IN YOUR RENTAL FLEET?



Q3: DO YOU RENT BY THE HOUR?



Q4: DO YOU DELIVER RENTAL EQUIPMENT?



Q5: WHAT BRAND OF FORKLIFTS DO YOU RENT?



Q6: DO YOU RENT RAIL CAR MOVERS?



Q7: DO YOU HAVE RENTAL PURCHASE PROGRAMS?



Q8: IS MAINTENANCE INCLUDED IN SHORT TERM RENTALS?



Q9: CAN I TRANSPORT THE RENTAL ON MY OWN TRUCK?



Q10: DO THE RENTAL UNITS COME WITH VARIOUS FORK LENGTHS?



Q11: WHO IS ALLOWED TO OPERATE A RENTAL FORKLIFT?



Q12: DO YOU FINANCE OR LEASE FORKLIFTS?



Q13: ARE THERE LEASING OPTIONS THAT INCLUDE MAINTENANCE?


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SERVICE QUESTIONS

Q1: WHO DO I CALL TO REQUEST SERVICE WORK?



Q2: DO YOU HAVE 7 DAY, 24 HOUR A DAY SERVICE?



Q3: HOW MANY SERVICE TECHNICIANS DO YOU HAVE IN THE FIELD?



Q4: IS TRAINING AVAILABLE FOR OUR IN-HOUSE SERVICE TECHNICIANS?



Q5: ARE SERVICE MANUALS AVAILABLE FOR MY HYSTER LIFT TRUCK?



Q6: WHAT TYPE OF HYDRAULIC OIL DO I USE IN MY HYSTER LIFT TRUCK?



Q7: WHAT TYPE OF BRAKE FLUID DO I USE IN MY HYSTER LIFT TRUCK?



Q8: CAN I USE AUTOMOTIVE PARTS TO MAINTAIN MY HYSTER FORKLIFT?


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TRAINING QUESTIONS

Q1: CAN WE SEND OUR FORKLIFT OPERATOR TO EQUIPCO TO BE CERTIFIED?



Q2: WHAT IS THE DIFFERENCE BETWEEN COMPLIANCE PROCESS TRAINING AND "TRAIN THE TRAINER"?



Q3: WE ARE A SMALL COMPANY WITH TWO FORKLIFTS AND 10 OPERATORS. DO WE NEED TO ATTEND "TRAIN THE TRAINER" TRAINING?



Q4: WHO SHOULD BE OUR TRAINER?



Q5: WHY SHOULD WE OPT FOR "TRAIN THE TRAINER" VS COMPLIANCE TRAINING?



Q6: DO YOU TRAIN ON SITE?


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MAIN OFFICE (directions)
BRANCH OFFICES
Po Box 338
1889 Mayview Rd.
Bridgeville PA 15017
(412) 221-2800
(412) 257-3109 fax
Out of PA
(800) 245-6484
send email
Meadville /
Cochranton

(814) 425-3269
(814) 425-3275 fax
Altoona
(814) 695-8056
Lock Haven
(570) 748-7720
Belpre, OH
(800) 245-6484
Business Hours: 7:30 a.m. to 5:00 p.m., Monday - Friday